Privacy & Cookies Policy

1. Introduction

At Brambles Day Nursery, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy & Cookies Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or enquire about our nursery services. It also explains how we use cookies and how you can manage your preferences. We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

2. Who We Are

Brambles Day Nursery provides early years childcare and education in Bushbury, Wolverhampton.

Contact details

Brambles Day Nursery,  Bushbury Lane Wolverhampton, WV10 9TT.

Telephone: 01902 932000

Email: info@brambles-nursery.co.uk

Website: https://brambles-nursery.co.uk/

For enquiries about how your personal information is used, please contact us using the details above.

3. Information We Collect

Depending on how you interact with our website, we may collect the following information.

Information you provide directly

  • Your name, telephone number and email address

  • Your child’s name and date of birth when making a nursery enquiry

  • Information included in messages or enquiry forms

  • Information you provide when contacting us about childcare places, fees, funding or nursery visits

  • Information supplied in connection with employment enquiries or applications

Please avoid including unnecessary sensitive personal or medical information in general website enquiry forms. Where additional information is needed to support a child’s care, we will explain how this should be provided securely.

Information collected automatically

When you visit our website, certain technical information may be collected, including:

  • IP address and approximate geographical location

  • Browser type, device type and operating system

  • Pages visited and general website interactions

  • Referral sources and website performance information

  • Cookie preferences and consent choices

The information collected depends on your cookie preferences and the services used.

4. How We Use Your Information

We use personal information to:

  • Respond to questions and nursery enquiries
  • Provide information about childcare places, fees and funding
  • Arrange nursery visits and communicate with prospective parents or carers
  • Process requests relating to nursery services
  • Respond to recruitment enquiries
  • Maintain website functionality and security Improve website performance and visitor experience, where permitted
  • Meet legal, regulatory and safeguarding obligations where applicable. 

We do not sell personal information to third parties.

We do not use information submitted through nursery enquiry forms to send unrelated marketing communications without an appropriate lawful basis.

5. Our Legal Basis for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we rely on:

Legitimate interests: To respond to general enquiries, administer our website, maintain security and communicate with people interested in our services, where these interests are not overridden by individuals’ rights.

Steps before entering into a contract: To respond to requests about nursery placements or services before a childcare agreement is entered into.

Legal obligations: Where processing is necessary to comply with applicable laws, regulatory requirements or safeguarding duties.

Consent: Where required, including for optional cookies, analytics technologies and certain marketing activities.

Where we rely on consent, you may withdraw it at any time.

If you become a registered nursery parent or carer, additional privacy information may apply to the processing of children’s records, safeguarding information and other data required for childcare provision.

6. Nursery Fee & Funding Calculator

Our website provides a Nursery Fee & Funding Calculator to help parents and carers understand potential childcare costs and available funding.

Information entered into the calculator is used to generate an indicative estimate based on the details supplied.

Calculator results are provided for guidance only and do not constitute a confirmed quotation, funding eligibility decision or offer of a nursery place.

If you subsequently contact us or submit an enquiry, any personal information you choose to provide will be handled in accordance with this policy.

7. Cookies and Similar Technologies

What are cookies?

Cookies are small text files that websites may store on your device. They help websites function correctly, remember preferences and, where permitted, provide information about how visitors use a website.

We use essential cookies and, with your permission, certain optional cookies and similar technologies.

Essential cookies

Essential cookies support core website functions such as security, remembering consent preferences and protecting enquiry forms from automated spam.

These cookies are necessary for the website or a service you have requested to function correctly and do not require consent where the relevant legal exemption applies.

Examples include:

  • brambles_cookie_preferences — stores your choices about optional cookies for up to 30 days when using our Brambles Cookie Consent system

  • _GRECAPTCHA — may be used by Google reCAPTCHA to help protect forms against spam and automated misuse

Analytics cookies

With your permission, we may use analytics services to understand how visitors interact with our website and identify opportunities for improvement.

These services include:

Google Analytics

Helps us understand website traffic, page visits and general visitor behaviour. Cookies may include _ga and related identifiers.

Microsoft Clarity

Helps us understand website usability and visitor interactions, which may include aggregated activity information and session recordings. Cookies may include _clck and _clsk.

Hosting statistics

Our hosting provider may supply website traffic and performance statistics. Associated cookies may include _tccl_visitor, _tccl_visit and _scc_session.

Analytics cookies are optional and are subject to your consent choices.

External content

Some pages may include embedded services such as Google Maps to help visitors find our nursery.

When you choose to load external content, the provider may receive information about your device and browsing activity and may use cookies in accordance with its own privacy policy.

You can decline optional external content and continue using the rest of our website.

Marketing cookies

Marketing cookies may be used by advertising services to measure promotional activity or provide relevant advertising.

We do not activate optional marketing tracking unless you have given the required consent. If additional advertising technologies are introduced, we will review and update this policy and our cookie controls.

Third-party services

Our website also uses services that support website functionality, including Elementor enquiry forms, Google reCAPTCHA, Google Reviews and website contact tools.

Some third-party services may process technical information required to provide their functionality. Their use of information is also governed by their respective privacy policies.

Cookie duration

Some cookies last only for a browsing session, while others remain for a defined period.

The duration depends on the cookie, its purpose and the provider. You can find further information about recognised cookies through the website’s cookie preferences controls.

We review the cookies used on our website and update our information when services change.

8. Managing Your Cookie Preferences

When you first visit our website, you can choose to:

  • Accept all optional cookies

  • Reject optional cookies

  • Manage preferences by category

You can change or withdraw your consent at any time by selecting the floating Privacy button displayed on our website after your initial decision.

Your preferences are stored in your browser. If you use a different browser or device, clear your cookies or allow your preferences to expire, you may be asked to make your selection again.

You can also delete or block cookies through your browser settings. Please note that restricting essential cookies may affect certain website functions.

We use Google Consent Mode to communicate relevant consent choices to supported Google services.

9. Sharing Your Information

We may share personal information with trusted service providers where necessary to operate our website or respond to enquiries.

These may include:

  • Website hosting and technical support providers

  • Email and communication service providers

  • Website security and spam-prevention services

  • Analytics providers, where the relevant processing is permitted

  • Authorities or regulators where disclosure is legally required

We only share information where there is an appropriate purpose and lawful basis.

We do not sell or rent personal information for third-party marketing.

10. International Data Transfers

Our website uses third-party services, including Google Analytics, Microsoft Clarity and Google Maps.

These services may process technical information about website visitors, such as device information, online identifiers and website activity. Depending on the provider’s arrangements, some processing may take place outside the United Kingdom.

For more information about how these services process information, please refer to their respective privacy policies.

11. How Long We Keep Your Information

We retain personal information only for as long as it is reasonably necessary for the purpose for which it was collected.

General enquiry information is kept while we respond to and manage the enquiry and, where appropriate, for a further period to address follow-up questions, maintain records or resolve disputes.

Information relating to nursery registration, childcare provision, employment or safeguarding may be subject to separate retention requirements.

Technical and cookie-related information is retained according to its purpose, the relevant service configuration and applicable retention periods.

When information is no longer required, we take appropriate steps to delete it securely or anonymise it.

12. How We Protect Your Information

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

These measures include website security controls, restricted administrative access, software maintenance and measures designed to protect enquiry forms. Although we take reasonable precautions to protect information, no internet-based service can guarantee complete security.

13. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you the right to:

  • Request access to your personal information

  • Ask us to correct inaccurate or incomplete information

  • Request deletion of information where applicable

  • Request restriction of certain processing activities

  • Object to processing in certain circumstances

  • Request data portability where applicable

  • Withdraw consent where processing relies on consent

These rights may be subject to legal exceptions.

To exercise your rights, contact us at info@brambles-nursery.co.uk.

We may need to verify your identity before responding to a request.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are concerned about how your information is handled.

Website: https://ico.org.uk/

We would appreciate the opportunity to address your concerns directly before you contact the ICO.

14. Links to Other Websites

Our website may contain links to external websites and services.

We are not responsible for the privacy practices or content of websites operated by other organisations. We recommend reviewing their privacy notices before providing personal information.

15. Changes to This Policy

We may update this Privacy & Cookies Policy to reflect changes to our services, website technology or applicable legal requirements.

Any changes will be published on this page, together with an updated revision date.

We encourage visitors to review this policy periodically.

16. Contact Us

If you have any questions about this policy or how your information is handled, please contact:

Brambles Day Nursery
Bushbury Lane
Wolverhampton
WV10 9TT

Email: info@brambles-nursery.co.uk
Telephone: 01902 932000